Private representations for X (2019)

Tom advised a high-earning individual who had lost a significant amount of money one evening at a well-known London casino. X’s case was that he was drunk, and should not have been allowed to increase his limit, and to gamble. Tom advised on a subject access request, and then scrutinised the casino’s handling of the case. Numerous regulatory failings were identified, and written representations led to the casino coming to a financial settlement with X. Tom was instructed on a direct access basis.

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